Policies | Carltons Men's & Women's Apparel - Carltons Men�s & Women�s Apparel

Policies

Carltons Parking Policy   
 

Our parking lot is reserved for the use of our employees and customers during store hours.  Customers may park in our lot only while they are shopping at Carltons.  We must make every effort to ensure parking is available when you want to shop with us by enforcing this policy.  No parking after or before store hours allowed by employees or customers.

 
Carltons Privacy Policy (in-store and internet)   

At Carltons your right to privacy and data security are a primary concern. That's why, when you visit www.carltonsapparel.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet sites.

Requests For Personal Information

In a few areas on our Web site, we ask you to provide information that will enable us to enhance your site visit or to follow up with you after your visit. It is completely optional for you to participate, except where required to complete the order process.

             For example, we request information from you when you:

1.         Place an order
2.         Provide feedback in an online survey
3.         Participate in a sweepstakes or other promotional offer
4.         Request a catalog or other additional literature

In each of the instances above, we may ask for your name, e-mail address, phone number, address, as well as other similar personal information that is needed to complete your order or request. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, if any, you will be able to "unsubscribe" to these mailings at any time.

Use Of Personal Information

The information you provide will be kept confidential and used to support your customer relationship with Carltons only. We want to help you quickly find information on www.carltonsapparel.com and alert you to special offers, updated information and other new products from Carltons and by Carltons. Agents or employees of Carltons who have access to your personal information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Carltons. Carltons may enhance or merge your information collected at its site with data from its existing customer marketing files for purposes of marketing products to you.

Customer Decline To Receive Information

We will periodically send you information about our various products. Only Carltons will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily decline to receive further marketing from Carltons by sending a notification to info@carltonsapparel.com.

Non-disclosure Of Information

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization. Your information may be shared with agents or contractors of Carltons for the purpose of performing services for Carltons.

Accuracy Of Information

You can request the individual information that Carltons has collected about you via the Internet at info@carltonsapparel.com. You can have factual inaccuracies in this information corrected by contacting info@carltonsapparel.com.

Internet Commerce

The online store at www.carltonsapparel.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Carltons is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call (302) 227-7990. It has always been a Carltons practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Other Privacy Concerns

Third party Internet sites and services accessible through www.carltonsapparel.com have separate privacy and data collection practices, independent of us. Carltons has no responsibility or liability for these independent policies or actions. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Carltons cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


Carltons Shipping Policy (internet only)
 

Free UPS Ground shipping and handling for all orders $100 or more.  We charge customers' credit cards the day the order ships.  We ship to all 50 states.  Unless otherwise instructed, we will ship via UPS Ground.  There will be additional charges if you want to insure the shipment or expedite shipment delivery.  There is a $10.00 shipping and handling charge for orders $0.01 - $99.99.  Free UPS Ground shipping and handling for all orders $100 or more.  Other shipping options are available at checkout.

Returns and Exchanges (Internet)

We will be happy to accept returns within 30 days of you receiving the merchandise.  No returns after 30
days.

We will credit your original method of payment excluding shipping charges. Shipping charges will only be refunded if the wrong item is shipped.
 

Carltons Return and Exchange Policy (in-store and internet)
 

All returns and exchanges must be accompanied by receipt or copy of receipt.

All returns and exchanges must be initiated within 30 days of purchase for store credit.
            Christmas and Hanukka purchases must be returned or exchanged by January 10 - only items
            bought after November 15.
No returns or exchanges for 50% off or more sale merchandise.  All purchases of sale merchandise 50% off or more the original price are final.
No returns or exchanges for Bathing Suits, Jewelry, Undergarments, Shearling Coats, Fine Fur Coats, Food/Candy Items, and altered and/or previously worn garments.
 

Returns/Exchanges should be sent to:

Carltons
Attn: Return Department
 31 Rehoboth Avenue
Rehoboth Beach, DE 19971

Please follow these instructions when returning/exchanging an item.
1. Please include name, address, primary phone number, type of credit card and credit card number.
2. Please list the items(s) that you are returning or exchanging on the invoice or separate sheet of paper and note the reason (defective, wrong size, did not like).
3. Please indicate whether you would like us to credit the charge card used or give you a store/merchandise credit.  If you would like an exchange, let us know what you want by noting it on the invoice or a separate sheet of paper.
4. Carefully pack and seal your return securely and include all of the return/exchange information.  Returns/exchanges must be returned in floor ready condition.  If we cannot sell your return to someone else, we will be unable to give you your money back.

Returns and Exchanges can be taken care of at our store, too.  Please bring your receipts.